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智能服务系统、运营管理和分析:2019年服务科学国际会议记录-Smart Service Systems, Operations Management, and Analytics: Proceedi

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标题(title):Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science
智能服务系统、运营管理和分析:2019年服务科学国际会议记录
作者(author):Hui Yang, Robin Qiu, Weiwei Chen
出版社(publisher):Springer International Publishing
大小(size):12 MB (12801083 bytes)
格式(extension):pdf
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This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.


Table of contents :
Front Matter ....Pages i-viii
Cleaning and Processing on the Electric Vehicle Telematics Data (Shuai Sun, Jun Bi, Cong Ding)....Pages 1-6
Performance Analysis of a Security-Check System with Four Types of Inspection Channels for High-Speed Rail Stations in China (Chia-Hung Wang, Xiaojing Wu)....Pages 7-16
LSTM-Based Neural Network Model for Semantic Search (Xiaoyu Guo, Jing Ma, Xiaofeng Li)....Pages 17-25
Research on the Evaluation of Electric Power Companies’ Safety Capabilities Based on Grey Fixed Weight Clustering (Yijing Wang, Jie Xu, Chuanmin Mi, Zhipeng Zhou)....Pages 27-39
Analysis of Crude Oil Price Fluctuation and Transition Characteristics at Different Timescales Based on Complex Networks (Jiao Yan, Jing Ma)....Pages 41-53
Understanding of Servicification Trends in China Through Analysis of Interindustry Network Structure (Yunhan Liu, Dohoon Kim)....Pages 55-64
Machine Learning Methods for Revenue Prediction in Google Merchandise Store (Vahid Azizi, Guiping Hu)....Pages 65-75
Predicting Metropolitan Crime Rates Using Machine Learning Techniques (Saba Moeinizade, Guiping Hu)....Pages 77-86
Optimizing Ensemble Weights for Machine Learning Models: A Case Study for Housing Price Prediction (Mohsen Shahhosseini, Guiping Hu, Hieu Pham)....Pages 87-97
How Do Pricing Power and Service Strategy Affect the Decisions of a Dual-Channel Supply Chain? (Houping Tian, Chaomei Wu)....Pages 99-111
Designing Value Co-creation for a Free-Floating e-Bike-Sharing System (Christoph Heitz, Marc Blume, Corinne Scherrer, Raoul Stöckle, Thomas Bachmann)....Pages 113-125
Research on Electricity Falling Accident Based on Improved Bode Accident Causation Model (Qian Yuanyuan, Xu Jie, Mi Chuanmin, Peng Qiwei)....Pages 127-137
Crop Yield Prediction Using Deep Neural Networks (Saeed Khaki, Lizhi Wang)....Pages 139-147
Cloud-Based Life Sciences Manufacturing System: Integrated Experiment Management and Data Analysis via Amazon Web Services (Pei Guo, Raymond Peterson, Paul Paukstelis, Jianwu Wang)....Pages 149-159
Matching Anonymized Individuals with Errors for Service Systems (Wai Kin (Victor) Chan)....Pages 161-168
Developing a Production Structure Model Using Service-Dominant Logic—A Hypergraph-Based Modeling Approach (Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister)....Pages 169-182
Airworthiness Evaluation Model Based on Fuzzy Neural Network (Jie-Ru Jin, Peng Wang, Yang Shen, Kai-Xi Zhang)....Pages 183-194
Two-Level Trip Selection and Price Incentive Scheduling in Electric Vehicle-Sharing System (Zihao Jiao, Xin Liu, Lun Ran, Yuli Zhang)....Pages 195-207
Research on the Method of Identifying Opinion Leaders Based on Online Word-of-Mouth (Chenglin He, Shan Li, Yehui Yao, Yu Ding)....Pages 209-222
People Analytics in Practice: Connecting Employee, Customer, and Operational Data to Create Evidence-Based Decision Making (Fiona Jamison)....Pages 223-228
Multiple-Disease Risk Predictive Modeling Based on Directed Disease Networks (Tingyan Wang, Robin G. Qiu, Ming Yu)....Pages 229-240
Service Performance Tests on the Mobile Edge Computing Platform: Challenges and Opportunities (Ishtiaque Hussain, Qiang Duan, Tiffany Zhong)....Pages 241-253
Study on an Argumentation-Based Negotiation in Human-Computer Negotiation Service (Mukun Cao, Gong Jing)....Pages 255-261
On the Uncertain Accuracy of Seller-Provided Information in the Presence of Online Reviews (Tian Li, Zeting Chen)....Pages 263-273
Route Planning for Vehicles with UAVs Based on Set Covering (Qiuchen Gu, Tijun Fan)....Pages 275-281
Index Frequency-Based Contour Selection of Gray Wave Forecasting Model and Its Application in Shanghai Stock Market (Xingyuan Li, Qifeng Tang, Shaojun Ning)....Pages 283-291
Research on Information Dissemination Model in WeChat-Based Brand Community (Huijie Peng, Xingyuan Li, Yisong Zhang, Qifeng Tang, Liwei Zheng)....Pages 293-302
Structure Evolvement and Equilibrium Analysis of International Credit Rating Market (Huang Xuewei, Wang Jianling)....Pages 303-315
Teaching a Man to Fish: Teaching Cases of Business Analytics (Sung-Hee “Sunny” Park, Soohoon Park, Linda B. Oldham)....Pages 317-328
The Study of Fresh Products Supplier’s Comprehensive Evaluation Based on Balanced Scorecard (Xinyu Ma, Qing Zhang)....Pages 329-340
Maintenance Architecture Optimization of a Distributed CubeSat Network Based on Parametric Model (Honglan Fu, Hao Zhang, Yang Gao)....Pages 341-354
Study on the Control Measures of MDRO Transmission in ICU Based on Markov Process (Zhu Min, Su Qiang)....Pages 355-364
What Makes a Helpful Online Review for Healthcare Services? An Empirical Analysis of Haodaifu Website (Ya Gao, Ling Ma)....Pages 365-378
Analyzing WeChat Diffusion Cascade: Pattern Discovery and Prediction (Ruilin Lv, Chengxi Zang, Wai Kin (Victor) Chan, Wenwu Zhu)....Pages 379-390
Study on the Relationship Between the Logistics Industry and Macroeconomic Factors in China Based on the Grey Incidence (Guangxing Chu)....Pages 391-399
Back Matter ....Pages 401-403
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